Refund & Cancellation Policy

This policy explains how cancelling and refunds work for payments made to QuentoAI, a brand of TuffleIQ Technologies Private Limited ("we", "us"), on quentoai.com and our landing pages at lp.quentoai.com. It is part of our Terms of Service.

1. Call deposits

Some of our free strategy calls are reserved with a small refundable deposit (for example ₹99). The deposit holds your slot and is not a fee for the call.

• You can ask for it back. Email us within 7 days after your call and we refund the full deposit. No questions asked.
• If we cancel or can't hold your call and you don't want a new time, we refund it automatically.
• Rescheduling is free. Use the link in your booking confirmation email, at least 8 hours before your call.
• If you don't join your call and didn't cancel or reschedule at least 8 hours before, the deposit is not refunded.

2. Programs and services

Before you pay for a program, coaching or a service, we show you its price and what is included, on its page, invoice or written agreement. Where that sets out its own refund terms or a money-back guarantee, those terms and their conditions apply.

Where nothing else is agreed, you can cancel before the program or service starts and we refund what you paid in full. Once it has started, we don't refund the period already underway, except for a fault on our side or at our discretion.

3. Payment mistakes are always put right

• If you're charged twice for the same thing, we refund the extra payment.
• If you paid more than the amount shown, we refund the difference.
• If money left your account but the payment didn't go through, your bank returns it automatically, usually within 10 working days. If it doesn't, write to us with the payment reference.

4. How a refund reaches you

We start a refund within 5 working days of agreeing to it, and it goes back the way you paid. Once we've started it, our payment partner Razorpay says it usually takes 5–10 working days to reach a card, 2–10 for net banking and 2–7 for UPI.

5. Nothing is shipped

Our calls, programs and services are delivered online. Nothing physical is sent to you. See our Shipping & Delivery page.

6. How to ask, complaints and chargebacks

Email info@quentoai.com with your name, the phone number or email you paid with, and the payment reference if you have it. We reply within 48 hours. See our Contact page for other ways to reach us.

You can also ask your bank or card issuer to reverse a payment (a chargeback). We ask that you write to us first, as we always put payment mistakes right.